5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have found is that most security guard companies are capable of supplying the service that property managers want, but also often do not because of a lack of continuing quality management procedures.
Security guard companies are unlike any vendor a property manager usually hires. If you hire a painter, then you are able to see whether or not they are doing their jobs by taking a look at the walls. But when you hire a security guard company, how often can you determine whether the protector company is doing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your defenses. In the majority of instances they likely are, but it’s crucial to employ a system of verification and quality management to make sure that problems connected with the lack of performing these jobs do not begin to occur.
In this guide we’ll discuss five (5) simple steps to enhancing your security guard service and achieving everything you imagine as your ideal keyholding company london.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a specified amount of training before they could begin working as security guards. If your state is one of those states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that is being provided by your security company and ask yourself does it look adequate.
Additionally, is your security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent method to screen whether the protector is a fantastic match for your property is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This initial dialogue will tell you a lot on what to expect from this shield and it provides you an opportunity to request a different shield if you feel it is necessary.
Assess Guard Training
Though most security guard companies have an extremely thorough orientation that introduces every shield to the company itself, in several cases the shield’s orientation to his delegated property isn’t quite as complete. We call the orientation to the delegated property”Website Specific Training”. Learn What your site specific training resembles:
• Can it occur at your premises?
• Who does the training?
• Just how long is each officer educated?
• Just how long can the security firm double bank?
• How thoroughly are your article requests clarified?
Determine the response to every one of the questions and make sure they fit with what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and your site specific training to get an understanding of what goes on preparing a shield to operate in your premises.
Review Your Guard’s Supervision
Protect supervision is one of the more important factors of good security guard service. When security companies deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel their work isn’t important and they begin to find themselves as not as a part of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are:
If your guards are required to produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are on your premises. These tracking systems allow the security guard company to monitor the time and log the activity of these guards while they are making rounds to several areas on your premises. Most Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly get an understanding of whether the protector is making rounds. The property manager should also be given with an updated version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a system for guards to check in regularly with the security guard company provides a method of making sure each guard is secure and alert. Using guards check-in regularly with the security guard company, at least each 30 minutes, guards feel their safety is important and being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your security while you aren’t there. Through these inspections, make sure that you ask your security guards questions about their responsibilities and duties to make sure they know their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program. Bear in mind, when selecting a security adviser be confident the adviser isn’t actually a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your current security guard company.